TERMS AND CONDITIONS OF SALE

I. Definitions

1. The Data Controller and operator of the website www.alashes.lt (hereinafter – the Data Controller) is MB “Karališkas grožis”, company code 304552038, registered address Skroblų g. 25, LT-03141 Vilnius, Republic of Lithuania, email address – karaliskasgrozis@gmail.com.
2. Pirkėjas – veiksnus fizinis arba juridinis asmuo, įsigijęs Prekių interneto parduotuvėje https://alashes.lt/.
3. Parties – the Buyer and the Seller collectively.
4. Alashes.lt is an online shop at the web address www.alashes.lt.
5. Personal Data – any information relating to a natural person – data subject whose identity is known or can be directly or indirectly identified using data such as a personal identification number, or one or more physical, physiological, psychological, economic, cultural, or social characteristics specific to that person.
6. Return Form – a standardized form which, once completed, allows exercising the right of withdrawal/return of Goods.
7. Goods – everything sold in the alashes.lt online shop: cosmetics and beauty supplies, accessories, home decor products, and gift vouchers.
8. The Terms and Conditions of Sale of Goods (hereinafter – the Terms) govern the rights and obligations of the Buyer and the Seller, prices of Goods, payment procedures, terms, delivery, warranty of quality of Goods, return and exchange of Goods, and liability.
9. Privacy Policy – a document approved by the Seller setting forth the main rules for the collection, accumulation, processing, and storage of Personal Data when using alashes.lt.

II. General Provisions

10. These Terms and Conditions of Sale of Goods, once confirmed by the Buyer (having read the Terms and ticked the box next to the statement "I have read and agree to the website terms and conditions"), are a legally binding document for the parties, establishing the rights and obligations of the Buyer and the Seller, conditions for purchasing and paying for Goods, procedure for delivery and return of Goods, liability of the parties, and other provisions related to the purchase and sale of Goods in the online shop.
11. The Seller reserves the right to amend, revise, or supplement the Terms at any time, taking into account legal requirements.
12. By confirming the Terms, the Buyer confirms that they have the right to purchase goods in the alashes.lt online shop.
13. Please also note that these Terms may be modified in the event of changes to legal regulations. Each time when ordering Goods, we recommend reviewing the Terms so that the Buyer is confident they fully understand the conditions under which the order will be placed in each specific case.
14. The Buyer must familiarize themselves with the Privacy Policy approved by the Seller. The Buyer expresses consent or refusal for specific uses of the Buyer's Personal Data in accordance with the procedures established in the Privacy Policy.
15. If the Seller has the right or obligation to provide documents or information to the Buyer by email, in all cases the Buyer is solely responsible for providing an active email address belonging to the Buyer to the Seller..

III. Privacy Policy

16. MB “com“, in conducting e-commerce, complies with the Law on Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation (EU) 2016/679, and other legal acts governing the processing, compliance, and implementation of Personal Data.
17. The Privacy Policy is an integral part of the Terms.

IV. Goods

18. Images of Goods displayed in the online shop are for illustrative purposes only. Although the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer's device screen will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ slightly from their images.
19. Packaging of Goods may differ from that shown in the images displayed in the online shop.
20. All Goods presented in the online shop are available to the Buyer. In the event that the ordered Goods are no longer in stock, the Buyer is immediately informed by email or other means (phone call and/or SMS), and the fulfillment of the order for such Goods is canceled.
21. The contract between the Buyer and the Seller is deemed concluded from the moment when the Buyer, having selected the purchased Goods and formed a shopping cart, clicks the "Order" link, and when the Seller, having contacted the Buyer via their specified phone number or email, confirms the order by sending an order confirmation email.
22. Each purchase and sale contract concluded between the Buyer and the Seller is registered and stored in the database of the online shop.

V. Buyer's Rights

23. The Buyer has the right to access their Personal Data and the right to request the rectification of incorrect, incomplete, or inaccurate Personal Data by sending an email to karaliskasgrozis@gmail.com. In such case, the Seller must promptly implement the Buyer's request (within 1-2 business days).
24. The Buyer may exercise the right of withdrawal from the contract for the purchase and sale of Goods only if the Goods have not been damaged or their appearance has not substantially changed, and they have not been used and remain in their original packaging.
25. The Buyer, having purchased Goods of inadequate quality in the online shop, has the right to demand that the Seller ensure the proper quality of the goods, reduce the price of the goods proportionally, or unilaterally terminate the purchase and sale contract.
26. The Seller is liable to the consumer for any non-conformity of the goods with quality requirements at the time of delivery of the goods and discovered no later than within two years from the delivery of the goods.

VI. Buyer's Obligations

27. The Buyer must pay for the Goods and accept them in accordance with the procedure established in these Terms.
28. If the details provided in the Buyer's order form change, the Buyer must immediately inform the Seller.
29. When using the com online shop, the Buyer undertakes to comply with these Terms, other conditions clearly specified in the online shop, and not to violate the legal acts of the Republic of Lithuania.

VII. Seller's Rights

30. The Seller has the right, at its discretion, to set a minimum shopping cart size, i.e. the minimum amount reaching which the Buyer's order will be fulfilled. The size of this amount may be indicated when viewing the shopping cart.
31. If the Buyer attempts to compromise the stability and security of the online shop or breaches their obligations, the Seller has the right to immediately and without prior notice restrict or suspend their access to the online shop, or in exceptional cases, cancel the Buyer's registration.
32. Under significant circumstances, the Seller may temporarily or completely suspend the operations of the online shop without prior notice to the Buyer. In such case, all accepted and confirmed orders of Buyers will be fulfilled, and no new orders will be accepted.
33. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer, having selected payment by bank transfer, fails to pay for the Goods.
34. The Seller may run various promotional campaigns and, with the prior consent of Buyers, inform them about these promotions by sending information to the contact details provided by Buyers. The Seller also reserves the right to unilaterally change the terms of the promotional campaigns in question or terminate ongoing promotions at any time without separate notice.
35. The Seller undertakes to deliver the goods to the Buyer no later than within 30 days from the date of conclusion of the contract. If the Seller, due to significant reasons, is unable to fulfill the order properly and on time within 30 days, it undertakes to immediately inform the Buyer of the delivery delay.

VIII. Seller's Obligations

36. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the https://shopbysiegel.com/ online shop under the terms and conditions set forth in these Terms and in the online shop.
37. The Seller undertakes to respect the Buyer's right to privacy regarding their personal information, i.e., to process the Personal Data specified by the Buyer in accordance with the procedure established by the legal acts of the Republic of Lithuania.
38. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer, under the specified conditions.
39. If the Seller is unable to deliver the ordered Good to the Buyer due to significant circumstances, the Seller undertakes to offer an analogous Good or one as similar in characteristics as possible. If the Buyer refuses to accept the analogous or most similar Good, the Seller undertakes to refund the money paid by the Buyer within 7–10 (seven to ten) business days if advance payment was made, or cancel the order if payment was not made.
40. When the Buyer returns Goods, the Seller undertakes to refund the money paid within 7–10 (seven to ten) business days from the date the Goods are returned to the Seller.

IX. Product Prices, Payment Procedure and Terms 

41. Product prices in the online shop and generated order are indicated in euros excluding VAT..
42. The Buyer pays for the Goods in one of the following ways:
43. Via online banking;
44. Via bank transfer;
45. With an ALASHES gift card.
46. When paying by bank transfer, the Buyer undertakes to pay for the Goods immediately. The order will be prepared only after payment is received.
47. Invoices specify the selected Goods, their quantity, discounts applied, final price of the Goods including all taxes, and other data required by legal acts regulating accounting.

X. Delivery of Goods

48. When ordering Goods, the Buyer may choose the delivery method, i.e., use the delivery service provided by the Seller or pick up at the Seller's pick-up point.

XI. Delivery of Goods to the Address Specified by the Buyer:

49. The Buyer, having selected the delivery service when placing an order, undertakes to specify the exact delivery address.
50. The Buyer undertakes to accept the Goods in person. If the Buyer cannot accept the Goods in person and the Goods are delivered to the specified address based on other details provided by the Buyer, the Buyer has no right to make claims against the Seller regarding delivery of Goods to the wrong person.
51. The Goods are delivered by the Seller or an authorized representative.
52. The delivery fee depends on the delivery method selected by the Buyer. The delivery or product price does not include customs duties, import taxes, or other applicable fees in the destination country. The Seller is not responsible for these fees.
53. The Seller reserves the right to change the delivery fee and the minimum order amount for free delivery. The applicable rates are displayed on the checkout page so that the Buyer can review them before confirming the order.
54. Ordered Goods must be collected no later than within 21 business days from the moment of receipt of the Seller's confirmation that the order is ready. If the Buyer fails to collect the Goods on time, the Seller reserves the right to cancel the order without notice and refund the payment made.
55. Goods may be collected only by the person who placed the order or the person specified at the time the order was placed.
56. The Seller provides the Goods to the Buyer in accordance with the delivery terms specified in the product descriptions. These terms are preliminary and do not apply when the required Goods are out of stock in the Seller's warehouse and the Buyer is informed about the shortage of ordered Goods. In all cases, the Seller undertakes to deliver the Goods no later than within 30 days from the date of conclusion of the contract. In exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller undertakes to contact the Buyer immediately and agree upon the terms of delivery.
57. The Seller is not responsible for any changes in the properties of the Goods that may occur due to temperature changes or other circumstances beyond the Seller's control during delivery to the Buyer. The Seller is also not responsible for damage caused during transport.
58. In cases where a consumer sales contract provides for the shipment of goods and the Seller sends the goods to the Buyer, the risk of accidental loss of or damage to the goods passes to the Buyer when the Buyer or a person designated by the Buyer, other than the carrier, accepts the goods. If the goods are transferred to a carrier chosen by the Buyer and the Seller did not offer such delivery, the risk specified in this clause passes to the Buyer upon transfer of the goods to the carrier.
59. In all cases, the Seller is released from liability for breach of delivery deadlines if the Goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or circumstances depending on the Buyer.
60. At the time of delivery of the Goods to the Buyer, the Buyer must, together with the Seller or an authorized representative, inspect the condition of the parcel and the Good(s) and sign the parcel handover–acceptance document. Once the Buyer has signed the parcel handover–acceptance document, it is deemed that the parcel has been delivered in proper condition, and that there is no damage to the Goods attributable to non-manufacturing defects, nor any discrepancies in the Good(s) or their set (such as can be identified during external inspection of the Goods). If the Buyer notices that the packaging of the delivered parcel is damaged (crumpled, wet, or otherwise externally damaged), the Good(s) is/are damaged and/or the Good(s) is/are incomplete, the Buyer must note this on the parcel handover–acceptance document.

XII. Returns and Exchanges of Goods

61. ALASHES goods sold to the consumer under distance or off-premises consumer sales contracts are returned in accordance with the procedure established in Articles 6.228(10) and 6.228(11) of the Civil Code.
62. In order to return a non-defective Good(s), the Buyer must notify the Seller in writing (by email) and fill out the Product Return Form, which can be found on alashes.lt under "Product Return Form". If the Buyer, when purchasing the good, used the option to pick it up at an ALASHES physical store, they may personally deliver the returned good to the same store during its business hours.
63. The Buyer has the right to return Goods within 14 days from the date of delivery or pickup, provided that their merchantable appearance and/or packaging is undamaged, having previously informed the Seller in writing.
64. The Seller has the right to refuse to accept Goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons, or Goods that cannot be returned in other cases provided for by the legislation of the Republic of Lithuania. The Buyer must ensure that the quality, packaging, and compliance with safety and hygiene requirements of the returned Goods remain unchanged.
65. The Seller has the right to refuse to accept Goods returned or exchanged by the Buyer in the cases specified in Clause 58 of these Terms, as well as if it is determined that the Goods are damaged, labels are removed and/or damaged, the protective film is torn off, the packaging is damaged, etc., and/or the Goods have been used.
66. When exercising the right to return Goods, the return shipping costs shall be borne by the Buyer.
67. The Seller is not responsible for any deterioration in the quality of the Goods if the Buyer or persons to whom the Buyer transferred the Goods used them for purposes other than those for which such Goods are normally intended, failed to follow the instructions, violated the rules of transportation, storage, use, and/or warehousing of the Goods, as well as if packaging and other external defects are visible that were not discussed in writing at the time of handover, or if the deterioration in the quality of the Goods occurred due to actions of the Buyer or other persons to whom the Buyer transferred the Goods.
68. Refunds for returned Goods are in all cases made by bank transfer and only to the payer's bank account.

XIII. Liability

69. The Buyer is fully responsible for the accuracy of the Personal Data provided. If the Buyer does not provide accurate Personal Data, the Seller is not liable for any consequences arising therefrom and acquires the right to claim compensation from the Buyer for direct damages incurred.
70. The Buyer is responsible for actions performed while using this online shop.
71. The registered Buyer is responsible for transferring their login credentials to third parties. If a third party uses the services provided by ALASHES by logging into the online shop using the Buyer's login credentials, the Seller considers this person to be the Buyer.
72. The Seller is released from all liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, failed to familiarize themselves with these Terms and Conditions, even though such an opportunity was provided.
73. If the Seller's online shop contains links to websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the information or activities carried out there, does not maintain or control those websites, and does not represent those companies or individuals.

XIV. Exchange of Information

74. The Seller sends all notifications in accordance with the procedure set out in the Terms and Conditions to the email address provided by the Buyer.
75. The Buyer sends all notifications and inquiries using the contact details specified on the Seller's online shop.
76. The term "in writing" used in the Terms and Conditions also includes emails.

XV. Final provisions

77. These Terms and Conditions are drawn up in accordance with the legislation of the Republic of Lithuania.
78. The law of the Republic of Lithuania applies to relations arising on the basis of these Terms and Conditions.
79. All disagreements arising from the performance of these Terms and Conditions shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania, according to the location of the Seller's registered office.
80. The Buyer does not have the right to assign or transfer all or part of the rights and obligations arising from these Terms and Conditions to a third party or parties without the Seller's written consent.
81. In the event that the Buyer does not agree with the response prepared by the Seller and transmitted by ALASHES to the Buyer's written claim, the Buyer (a natural person, consumer) may submit their request/complaint regarding the Product purchased from the Seller via ALASHES to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 6751, fax: +370 5 279 1466, website: www.vvtat.lt, as well as to the territorial divisions of the State Consumer Rights Protection Authority in the counties) – or fill out a request form on the ODR platform https://ec.europa.eu/odr/.