Goods purchased from ALASHES that have been sold to a consumer under distance or off-premises consumer sales contracts shall be returned in accordance with the procedure established in Articles 6.228(10) and 6.228(11) of the Civil Code.

In order to return quality Goods, the Buyer must notify the Seller in writing (by email) and complete the Goods Return Form, which can be found in the com section "Goods Return Form". If the Buyer, when purchasing the item, opted to pick it up at the ALASHES physical store, they may deliver the returned item in person to the same store during its business hours.

The Buyer has the right to return Goods within 14 days from the date of delivery or pickup, provided that their merchantable appearance and/or packaging is undamaged, having previously informed the Seller in writing.

The Seller has the right to refuse to accept Goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons, or Goods that cannot be returned in other cases provided for by the legislation of the Republic of Lithuania. The Buyer must ensure that the quality, packaging, and compliance with safety and hygiene requirements of the returned Goods remain unchanged.

The Seller has the right to refuse to accept Goods returned or exchanged by the Buyer in the cases specified in Clause 58 of these Terms, as well as if it is determined that the Goods are damaged, labels are removed and/or damaged, the protective film is torn off, the packaging is damaged, etc., and/or the Goods have been used.

When exercising the right to return Goods, the return shipping costs shall be borne by the Buyer.

The Seller is not responsible for any deterioration in the quality of the Goods if the Buyer or persons to whom the Buyer transferred the Goods used them for purposes other than those for which such Goods are normally intended, failed to follow the instructions, violated the rules of transportation, storage, use, and/or warehousing of the Goods, as well as if packaging and other external defects are visible that were not discussed in writing at the time of handover, or if the deterioration in the quality of the Goods occurred due to actions of the Buyer or other persons to whom the Buyer transferred the Goods.

Refunds for returned Goods are in all cases made by bank transfer and only to the payer's bank account.

Shipping costs are non-refundable.

Payments or advance deposits for services provided are non-refundable.

To cancel a service, this can be done no later than 5 days prior to the date of service provision. Otherwise, no refund will be issued.